Frequently Asked Questions
Your contacts on Pounce are not stored on the server (although we will switch to this in the future), but in a file on your computer. The name of the file is online.ini and is by default located at C:\Users\<your name here>\AppData\Local\Dragon's Eye Productions\Furcadia. You can also get there with %LOCALAPPDATA%\Dragon's Eye Productions\Furcadia. It is a good idea to periodically backup this folder to an USB drive or cloud storage. If you are switching to a new computer, please make a copy of the online.ini file or the entire folder, then install Furcadia on your new computer and copy the file or the folder in the same location.
If you run into any problems, please send us a support ticket and we will try our best to help. Please mention what you've done so far and what isn't working.