Frequently Asked Questions
If you have only recently purchased or been gifted a Digo item, it may take a short while before it will be usable. This is usually less than 15 minutes. If it has been longer than this, try reconnecting (logging off, and back in) to refresh your character information.
If you still can't see the item or the avatar even though you see it in the list of your things (that are shown when you type info) it is possible that some of your local files were damaged.
To fix, start by closing Furcadia completely and then start the Configuration and Troubleshooting Tool from your Furcadia program group. In this tool, go down to the Cache category and first clear the avatar cache and then everything. Close the tool and restart Furcadia. You should now see your items.
If the above steps do not remedy the issue, and you are sure that you do have the item, submit a support ticket and we'll do our best to help.