Frequently Asked Questions

My old email address is no longer valid and I can't recover my account!

We may be able to help, provided you have enough of the required information about an account or a character. Examples of information to include are order confirmations, details about the items, artwork on the character, etc. Please contact us by submitting a support ticket with relevant details. Otherwise, contact your original email provider to see if you can reactivate your email address.

 Last updated Thu, Dec 29 2022 11:00pm

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