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Frequently Asked Questions

Please contact us directly by submitting a support ticket. We require the following information:

• name of the character
• email address of the account the character was on or is registered to
• the last time you used the character

Any additional details are helpful, including but not limited to:

• number and description of portraits
• Digo items
• order numbers related to the character, etc
• any theories on what might have happened.

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