Frequently Asked Questions

I'm being harassed by another player.

As a first measure, put the offending player on ignore by typing ignore <player name>. It is best to not reward trolls or offensive individuals with attention. Please see the Silence Rule page for more information. Encourage your friends to do the same to attention-starve the troll.

If the offending player continues to harass you, do not engage with them, other than to tell them you're putting them on ignore. Contact a Guardian in the game by typing, help I need a Guardian. Someone will get back to you.

In cases where you cannot find a Guardian in-game even after waiting for a while, please contact us by submitting a support ticket. Please include any relevant information and material, including log files and especially screenshots. The more detail you provide, the better we may be able to help.

 Last updated Thu, Dec 29 2022 11:00pm

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