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Frequently Asked Questions

A Guardian probably talked to you in game prior to the block or suspension and provided you with details on the action taken. While you can inquire by sending a support ticket, we generally uphold the decision of the Guardian. If you feel an action was unjust or you wish to appeal a suspension, provide us with a detailed account of the situation from your perspective. Note that blocks or suspensions are only issued for repeat or severe offenses, and are usually an escalation after warnings were not fruitful.