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Frequently Asked Questions

We sometimes get requests for inactive characters that belong to other players. These requests are often for popular names, dictionary words, video game characters, and so on. Unfortunately, we cannot give these characters to other players. If a character doesn't expire for inactivity, it has a portrait space or Digo avatar. This means that someone made a purchase from Digo Market to protect the character from expiring. It would be wrong to take away the character from its user.

We understand the desire for specific names and would like to see them being used, but we cannot fulfill requests of this kind. We also cannot give out the email addresses that characters are registered to or share information about their users.