Frequently Asked Questions
To get in touch with us, please visit http://support.furcadia.com and submit a support request. Please allow three business days for a response. When contacting us, please include all relevant information such as character names and order codes. If you do not hear from us and do not receive a confirmation e-mail when you submit the support request, please make sure that your mail provider does not filter mail from furcadia.com. There is also a chance you have decided to “unsubscribe” from receiving Furcadia mails, which includes support ticket responses! If you think this has happened, you will need to visit this webpage to rejoin.
Please note that we do not provide support via e-mail. All our "out of game" support is done through our support system at http://support.furcadia.com.